GM Safety Recall FAQs

RECALL SOLUTIONS DeNooyer Chevrolet's certified and experienced professional technicians can repair any GM recalls at no cost!


At DeNooyer Chevrolet, we want you to feel safe and secure throughout your ownership experience—especially when it comes to GM safety recalls. A recall is issued by a manufacturer when a vehicle or vehicle equipment is found to pose a safety risk to you, your passengers, and other drivers on the road in Portage.We understand that many of our customers have questions about what it means when a recall is issued, how to find out if your car is involved with a recall, and what to do next. We’ve done our best to answer the most frequently asked questions about GM safety recalls in the guide below, but feel free to contact us if you’d like to discuss a recall involving your GM vehicle—including Chevrolet, Buick, GMC, Cadillac, Pontiac, Oldsmobile, Saturn, HUMMER, and SAAB models.

What Does It Mean If There’s a Recall for My GM Vehicle?

Most new vehicles are tested by the National Highway Traffic Safety Administration (NHTSA) to ensure that they adhere to safety standards. If the performance of a vehicle falls below the minimum requirement, then the NHTSA issues a safety recall on the faulty vehicle equipment. At this point, the model’s manufacturer must come up with a fix and then cover the cost of repairing and replacing the equipment. In rare cases, the manufacturer may even need to replace the entire vehicle.

To recap, a recall is issued for the following reasons:

  • The vehicle poses a risk to the safety of its passengers or other motorists
  • There is a problem that may be present in a group of vehicles of the same design or manufacture
  • There is a problem that may be present in vehicle equipment of the same type and manufacture

What happens when the NHTSA issues a recall involving your car? If that happens, you will be notified by mail within 60 days by the manufacturer. Then, you’ll need to bring your car to a certified GM dealership in the Kalamazoo area—like DeNooyer Chevrolet! As a provider of certified service for GM vehicles, we can repair your vehicle and get you moving again free of charge.

How Will I Know if My Car Is Involved In a Recall?

Most drivers learn of a recall on their vehicle when they are notified by the manufacturer. Keep in mind that your vehicle registration must be up-to-date with your current mailing address, or the notice may not reach you!

You can also look up recall information by searching your VIN (a 17-digit vehicle identification number) on the GM Recall Center website or at NHTSA.gov. On most vehicles, the VIN can be found on the lower left of the windshield. If you don’t see it there, check your vehicle registration card and insurance card.

What Do My VIN Lookup Results Mean?

Looking up your VIN will return one of three status types:

  • Recall INCOMPLETE – An incomplete or “open” recall was found on the car. This means that you need to schedule repairs at a GM dealership near Galesburg ASAP.
  • Recall INCOMPLETE. Remedy Not Yet Available – An incomplete or
  • “open” recall was found on the car. In this case, there is a recall, but the manufacturer hasn’t yet provided a fix for the issue.
  • Number of Open Recalls: 0 – There are no recalls associated with your car. This status may also mean that your car had an open recall, but has been repaired.

What Should I Do If There’s a Recall for My Vehicle?

If there’s an open recall for your car and the manufacturer has provided a fix, then all you need to do is schedule repairs at a certified GM dealership like our own. The dealership’s technicians will repair your car at their in-house service center for no charge.

What if there’s an open recall for your car, but no fix yet available from the manufacturer? Contact our service center—our team is happy to provide you with all the information you need about whether it’s safe to continue driving your car and when you can expect to get it repaired.

Schedule Recall Repair Service at DeNooyer Chevrolet

DeNooyer Chevrolet is proud to provide the Mattawan area with first-class auto service, including GM safety recall repairs. Feel free to ask us anything about vehicle safety and open recalls on your vehicle, and don’t forget to check out our current service specials before you stop by!

Phone Numbers:Sales Hours:
  • Mon, Wed9:00 AM - 7:00 PM
  • Tue, Thu - Fri9:00 AM - 6:00 PM
  • Sat9:00 AM - 2:00 PM
  • SunClosed
Service Hours:
  • Mon - Fri7:30 AM - 6:00 PM
  • Sat8:00 AM - 2:00 PM
  • SunClosed
Parts Hours:
  • Mon - Fri7:30 AM - 6:00 PM
  • Sat8:00 AM - 1:00 PM
  • SunClosed